Category Archives: Learning

Two Views

Two retailers.

Retailer number one has the “build it and they will come” approach to business.  A conversation with the owner features a lot of reasons why things will not work and why customers are just “takers” out for the best possible price.  Retailer number one is very reluctant to connect with anyone.  Build it and they will come.

Retailer number two has the most expensive prices in town and rarely discounts.  The owner has created a community through a few simple outreach efforts.  All stuff that has been seen countless times, across dozens of industries,  but it’s still outreach.

Stop by retailer number one during the week and you’ll have the place to yourself.  Apparently the “build it and they will come” approach from a decade ago does not seem to connect with many customers anymore.

Over at retailer number two, it is absolutely buzzing.  Customers pay a premium to be part of the scene.  It is the place to meet, the launching point.  It may have been luck or maybe absolute genius, but the result is the same.

Build a community, connect and create something sustainable.  Fail to connect and you some problems.

 

 

 

 

 


Things I Learned Today

I live close to one of the world’s top indoor velodromes.  The people I ride with have become extended family.  All of them capable on the bike for sure, but extraordinary off the bike and that’s the bit that matters most to me.

Sometimes schedules don’t align and I find myself training with new people.  This can be challenging from a physical standpoint as we have some great riders around here though sadly I am not one of them.  I don’t mind getting schooled at the track.  It makes me work harder.  Okay, it bothers me.

This morning sheets of rain were falling with such intensity that riding outside would have been dangerous.  I chose track over trainer and headed out the door.  This particular session at the track featured some unfamiliar faces.  Unfamiliar faces can equate to unfamiliar riding styles.  On a track with steeply banked corners and bikes with no brakes, unfamiliar isn’t always a positive thing.

We rode around for a while as a semi-fractured group.  When riders struggle to form a group at the track it is often a sign that all is not going to work out.  The pace surged and ebbed and surged again.  This is yet another sign of trouble ahead. Cycling tracks have three painted lines that are used for racing, almost like the lanes on a motorway.  In training it doesn’t really matter so much which line you choose, but you do need to choose.  Waffling on the line you choose at the track is akin to waffling in your lane choice while driving.  This is the biggest indicator of a sketchy group.

After a few minutes of warming up I knew this crew wasn’t for me.  I moved up the track and did my own thing.  I rode a little faster until I got tired and then I rode a little slower until I could ride a little faster again.  So far so good…  While I enjoyed the solitude (and the associated safety) of my ride, the highlight was absolutely in the life lessons I gleaned from the other riders.

In no particular order:

  • Yelling at your wife/ partner/ significant other to either speed up or get the “F” out of the way is never going to end in a positive exchange.  I don’t need to talk about the lessons learned on this one.  Maybe we just say his approach was not best practice.
  • Same guy as above when riding with his aforementioned partner and a few of her girlfriends, drops the hammer and rides off with the intensity of an Olympic final.  Upon re-joining his group, he mentions how much faster he is relative to their girlie pace. The line between demonstrating one’s total awesomeness and standing with both feet in the complete arse zone is a line best not crossed.
  • The post ride debrief with the guys and rolling out crotch chaffing as your excuse for poor performance on the bike.  I believe the learning here was that talk of any friction is best left for close friends and talk of friction involving the crotch may be one of those things to keep a secret.  An ancillary learning is that mediocrity, regardless of the reason, is not an accepted excuse.
  • At the track was a stocky guy, clad in a generously undersized aerodynamic speed suit.  His bike was built to slice through the wind and it stuck to the track with a carbon disc rear wheel and five spoke front.  It was super bike.  To be fair, Mr Super Bike was a good rider.  He carried the swagger of someone that knew it. Most of his session was spent talking at the other riders, but when he did ride, he did so at pace.  Enter the teen girl who was riding at the track for the first time after passing her accreditation (like a drivers license for track riders).  Mr Super Bike shot around the girl with a point to prove.  It was impressive, albeit short lived.  The teen, with little respect for carbon, aero or ill-fitting speed suits stuck to the back of Capt Fantastic.  Rattled, he lifted the pace.  The teen on a loaner bike from the velodrome was glued to aero-man.  A lap into it and he swung up the track to let the girl through.  He dropped back down the track to tuck into the teen’s draft.  She must have thought the race was on because she unleashed a legendary acceleration.  Mr Super Bike was done.  Humility is the lesson here.  In life there is always someone faster, always someone better.  The second we forget that and become complacent is the same second we get smacked.

Lessons everywhere so long as we are ready to learn.

 

 

 

 

 

 

 

 

 

 


So what’s in the box?

Despite my protests, the last few long weekends have brought many DIY projects.   Things were cleaned, rooms have been painted, windows repaired, trees were cut down and others planted.  When all of this started a few weeks ago the list was fairly long.  As I have worked through my projects the list has remained daunting with new tasks added at about the same pace that I cross off the others.  The DIY treadmill?

I know I am not alone in my toil.  Familiar faces bond at the local DIY store were we seek advice, supplies and tools we will probably only use once.  We all have our DIY loyalty cards, but we openly weep when we overhear someone quote the trade price.  Regardless of what we buy, our cars are always slightly too small.  You can spot us DIY guys on Saturday mornings, seat wedged ridiculously close to the steering wheel, our peripheral vision impossibly obscured by fence posts, bags of cement and a forest of bargain-bin plants.  The pièce de résistance in all of this must be the box of 250 screws sitting on the front seat when just one will get the job done.  Of course it is not impossible to buy just one screw.

Over hundreds of weekends and an equal number of trips to the DIY store I have amassed a treasure trove of nails, brackets, handles, fasteners and miscellaneous bits of timber, adhesives and putties (the list goes on).  Every project yields extra parts.  Predictably though still mysteriously, even those projects that had no parts to begin with seem to produce left over stuff.  All these extra parts need to live somewhere and so is born the DIYer’s collection.

It was after regular store hours when I found myself lacking one stainless steel screw to repair a gate that was apparently damaged by the Easter Bunny (or so In was told).  In my panic I looked for a DIY store open late.  Who doesn’t fix a gate at 9.45pm on Sunday (Easter Sunday at that)?  None of the DIY stores complied and I sat down to contemplate some other solutions.  I was desperate, really desperate.

As I sunk to the depths of despair over another incomplete project, I was struck with an epiphany.  Could my DIY graveyard yield the missing piece of hardware?  The giant metal bin was bulging with a lifetime of project castoffs.  With the use of a well placed skateboard I was able to position the bin just so.  Calling on what was surely super human strength, I upended the great DIY bin.

It was like Christmas.  Yes I found the stainless steel screw and I fixed the gate.  More importantly I found reminders of the many MacGyver inspired solutions I had come up with over the years.  Experience is a great teacher.  Of course attaching this piece to that would not stand the test of time.  I know that now, but didn’t when I tried it the first time.

What can we learn by revisiting those long forgotten projects?  Are we really learning or are we moving from one project to the next, relying on the same insights and capabilities, but expecting bigger and bigger outcomes?

SDG

 

 

 

 

 


A Guy Named Tom

Tom passed away last week.  Cancer.

He worked for one of my clients and by all accounts was a genuine good guy.  Talented, passionate and driven.  People told me stories of Tom’s last few weeks with the company and I was moved by the integrity and grit of the man. 

As Tom’s illness spread he chose to step away from his role.  He felt he could no longer deliver to his own high standards.  On one of Tom’s last days with the company he sent a note to his colleagues, thanking them for all they had done to enrich his life.  People had told me of Tom’s note, but I had not seen it until this morning.

Tom wrote with humor, gratitude and emotion.  He shared stories of his adventures and the things he learned along the way.  Tom loved the culture that had been created by his employer and he was saddened when he had to step away.  This sits in such contrast to the employer bashing that we hear so often.  I have done it so won’t be throwing any stones.

I never met Tom, but I have learned a lot from him.  His 500 word note has challenged my own attitudes and caused me to ask some hard questions of myself.  I will just say I don’t like all of the answers.

I am sorry, but I can’t share Tom’s note, it wouldn’t be right.

SDG

 

 

 


Rusty

For the past six months I have had some big distractions.  I tried to adapt by focusing on the tasks right in front of me.  Looking back now, I realize I did more harm than good.  I relaxed on some of the things that help me perform at my best and there were flow-on effects from this.

The short version is that I began to settle, things became good enough.  I was content with the effort I was putting in and the outcomes I was achieving.  I am all for contentment, but it has to be real.  If I was doing my absolute best and still mid-pack, then so be it, but I was nowhere near my best.

A few weeks back a friend of mine sent me as note about his partner and their plans over Easter.  It turns out Richard’s partner is one of those people that just does stuff.  She is an MD with interests well outside of her medical practice and a thirst for challenge and action.  Reading Richard’s note, I could sense the anticipation and maybe a little trepidation over his pending adventures. This is what I was missing.  I had become comfortable.

With Richard’s note in the back of my mind and some well timed closure on those distractions, I got into action of my own. I am just a few weeks into the rebuild, but the process is fantastic.  I am rediscovering the rhythm that helps me perform.  I am also rusty and sore.  Many of the things that I let slip over the past six months have to be relearned and this is uncomfortable.

Relearning is great though, a chance to do things a little better the second (or tenth) time through.  The challenge of setting new goals is hugely empowering as is the opportunity to learn from some epic failures (a personal specialty).

Roll on new day…
SDG


Recovery

Successful athletes in many sports follow a process of overload and recovery.  Training produces microscopic tears to muscles, this is the overload part.  Recovery time allows those microscopic tears to heal. Muscles heal a little stronger and that’s when the increase in performance happens.  Training causes fatigue and stresses the system whereas recovery allows an athlete to improve and benefit from the investment in training.

What lesson can the rest of us learn from athletes?  Sprinting to be brilliant at work, racing to be a hero at home and pushing to be great at the times in between are as stressful as any training session.  Most of us recognize the physical and emotional fatigue that accompany a typical day.

However, we may be missing the overall cumulative effect of our day to day activities. A flogging for 11 months straight with a few weeks off at the end would not be anyone’s recipe for success in sport.  There is value in thinking about recovery on a daily, weekly and monthly basis.  This approach leads to sustained performance.

Athletes take the recovery process seriously.  They appreciate that improvement only comes from an opportunity to rest.  So much so that many athletes schedule the rest part of their training program before they plan the work.

Athlete or not, the key to high performance is in recovery not overload.  Success does not come from skipped meals, 80 hour work weeks and little sleep.

 

SDG

 

 

 


Meeting Someone New

Like everyone around me, I was sitting in the hospital waiting room reading magazines from before my kids were born.  At the request of my doctor I was having a few tests done.  Nothing major, just playing it safe.

A lady in her late 60s sat down beside me and started a conversation.  We talked about her battle with cancer and how she had used a strict vegetarian diet, eating only organics in an attempt to win her fight against the disease.

As with most people that have been around for awhile, she had great experiences to share.  The key is listening.  I learned so many things from the stranger next to me.   After 30 minutes she was called away by one of the doctors.  As she was leaving she mentioned today was a big day for her.  She said that her test results would determine if she was to stay or go.  These were her words, not mine.

When we are open to learn, lessons are everywhere.  Now it’s up to me to do something with it.

SDG

 

 

 


Sprinting is Good!

Today I have received advice on how to manage my inbox, the best ways to run effective meetings, who to hire and who to fire, what to eat and how to compress a workout into three minutes.  You may receive some of the same advice from your networks.

A few months ago I received some advice from a colleague that has made a profound difference in how I structure my days.  The short story, according to Andrew, is that we can manage our days in two distinct ways, marathons and sprints.  In the marathon approach we are efficient and regulated in what we do – economy of effort. Conversely, the sprint is much more deliberate.  Just as purposeful as the marathon, but with a heightened sense of urgency.

With nothing to lose I tried each approach for a few weeks.  The marathon style of managing my energy and efforts worked really well and seemed a natural fit with how I had always done things.  The sprint method was not so successful.  It seems my buddy left out some details about recovery time between the sprints.  Yes, in hindsight it seems pretty obvious.

It took a week to get the hang of the sprinter style.  The discipline required to operate at pace took a little getting used to, but I found my creativity spiked and more importantly, my ability to identify opportunities.  The thing that pushed me into adopting the sprinter style is the speed to action. Where paralysis by analysis might have been an inhibitor in the past, the sprinter approach is about action.

I am a month into my “long term test” and no real fall out.  Final results of my experiment to follow…

 

SDG

 

 

 

 

 


Seven Letter Resolution

After reading a few hundred tweets, blogs, text messages and emails about 2012 and how I should embrace the coming year, I thought I might as well throw my ramblings into the mix.  I am somewhat against the idea of waiting until late December to think about making changes.  Maybe I just realize that I have so much to work on that it really needs to be an ongoing process.

I regret to inform you that I don’t have any magical advice that will help you connect with your kids, start your own business, find that special someone or look great in a bikini. Based on that reading I mentioned earlier, I must be the only person that does not have the key to the wisdom of the ages. Perhaps I didnt buy the correct iThing or Android widget to understand all this stuff. That is okay. Someone (I guess that’s me) has to keep the bar low so everyone else can make it over without resorting to the Fosbury flop. We have had plenty of flops lately and can live without another (denial).

As New Years Eve loomed large on the horizon I thought about the things I would do differently in 2012. The initial list was pretty long and it got me down. So much to work on and so little time. For sure my 2011 featured some clangers, but so had the years before. Surely things would be different as 2012 would bring new opportunities to follow the yellow brick road. Surely.

A friend of mine often tells me that life is predetermined and that we cant do a lot to change how things are meant to be.  Individual philosophies aside, I dont know that it really makes much of a difference because its the trying that matters.  Chasing those resolutions we set in December is the fun part.  If we accept the premise that what will be will be, would we still try so hard to make positive changes?

I like the curage factor required in all this resolution business.  Medicated or not, standing up in front of friends, family and random strangers to proclaim a commitment to pursue a career as a circus performer takes some bravado.  People remember and will certainly inquire as to the status of the lion taming act.  Having done this many times (ridiculously lofty resolutions, not lion taming) I still have not learned to temper my resolutions.

Surrounded by new friends, old friends and family on New Years Eve, we laughed about past resolutions and held one another accountable for the marathons we did not run, the businesses we did not launch and the physical prowess that we did not achieve (the list was much longer).  We talked a lot about what went wrong for the world in 2011 (this was a long list too).

When we finally made the move to disclose our resolutions for 2012 the usuals topped the list.  We have all been down the utopian road of getting fit, becoming wealthy and finding true happiness a few times.  At the very least we have done so vicariously.

The preverbal talking stick was making its way in my direction and I had nothing.  As I did a mental sprint to grasp something that would allow me to escape scorn, I recognized that the answer was in how not what.  I distilled my resolution down to one word.  I chose “purpose” as my 2012 rally cry.  In my case, purpose is the application of effort to the things that matter most.  Purpose in how  I spend time with my family and friends and purpose in how I pursue adventure with these same people.  Purpose in how I grow my business and purpose in making the most of opportunities.

A day and a bit have gone by since my resolution and I still feel like I made the right call.  My next purposeful adventure is building lunch for a group of friends coming by in an hour.  I can only hope they have a collective resolution of extreme tardiness…

 

 

 

 

 

 

 

 


Lessons from Bullies

A few days ago a friend called to talk about an exercise she read about that was being used to teach children about the effects of bullying.  I found the concept to be refreshingly simple, yet very profound in outcome.  I am going to test a modified version of this to help demonstrate the customer experience.

The activity is described below.  This is what innovation is about.  It doesn’t always need to be driven by technology, but it does need to be driven by creativity.  Regretfully the original source is unknow.

“A teacher in New York was teaching her class about bullying and gave them the following exercise to perform. She had the children take a piece of paper and told them to crumple it up, stamp on it and really mess it up but do not rip it. Then she had them unfold the paper, smooth it out and look at how scarred and dirty is was. She then told them to tell it they’re sorry. Now even though they said they were sorry and tried to fix the paper, she pointed out all the scars they left behind. And that those scars will never go away no matter how hard they tried to fix it. That is what happens when a child bully’s another child, they may say they’re sorry but the scars are there forever. The looks on the faces of the children in the classroom told her the message hit home. Pass it on or better yet, if you’re a parent or a teacher, do it with your child/children.”

The more I think about this exercise, the more applications I can imagine.  No doubt you will have your own ideas…

 

SDG