Culture Club

The latest 100 CEOs newsletter landed yesterday from Steven Bartlett. I have liked the concept and the content from day one. Well done Steven Bartlett and team. This edition was about organisational culture.

A founder recently told me about the pride he took in his firm’s culture, while on the same day, I was informed about a maverick WhatsApp group started by his team to help mitigate the fallout from his leadership style. You can guess who wasn’t part of that group.

We have all had opportunities to see culture done well and not so well. Yesterday, I was informed about a message being sent to a small team asking them to work from home. Heavy weather was rolling in, and it wouldn’t be safe to travel. Simple, authentic and caring. That’s doing it well.

Another organisation I was told about routinely asks the team to do excessively long travel days to avoid the cost of accommodation. Where does the culture sit in an organisation that knowingly puts its people at risk?

Culture isn’t something you fix with chicken tacos over lunch once a year. It’s not something you work on, it’s something you build in. Leaders and their teams have equal responsibilities in fostering culture, but the tone flows directly from the leaders – whether they like it or not. Poor leadership necessitates the creation of those maverick WhatsApp groups.


What a Year

The last 12 months have been full, at times overflowing. There was great loss, great celebrations, and all the stuff in between. I rolled into my sixth decade, which was nowhere near as traumatic as I had been expecting. I didn’t suddenly develop any great new insights, but I also didn’t suddenly develop any aches and pains so I’ll happily accept that those two cancel out one another.

Both kids have left the nest, and the change has been challenging. As a parent, I wonder if I have made the right decisions and shared the right lessons. If the ongoing feedback I receive about my choices in music, fashion, stories, what (and how) I eat, leisure activities, movies and humour are an indication, I have made some big mistakes. There was a moment when I learned ‘fire’ was the new ‘lit’. Armed with my newfound street cred, I rolled out with ‘fire’ only to discover ‘gas’ is the new ‘fire’. Surely there is something in AI that can help me stay current…?

With coaching from the kids, I experimented with social media. It was a short-lived experiment. Instead, I have made it a personal mission to keep my screen time under 20 minutes a day. Given the field I work in, this is proving very challenging. My reliance on Google Maps to find my way to the letter box and back adds to the challenge, but I’m not letting it go.

It’s been 12 months since I invested in some gym gear for the garage. This has been a highlight. 24/ 7 access and the easy parking are game changers. Going through the mechanics of learning a new lift is the coolest thing. I am currently exploring the myriad of options for the deadlift and trying to remember the 1250 different ways to execute a kettlebell swing – thanks YouTube. My rudimentary garage gym is where a lot of problems are solved. I am forever recording voice notes or sending myself email reminders. Yup I graduated from pen and paper over the last 12 months.

The biggest thing the last 12 months have brought is the sense of discovery. Trying new things, sprinkling adventure into old routines and testing the thin ice a little. Some of this has been confronting and not always well thought out, but all of it has been worth it. Thanks to all those amazing people who have added to the last 12 months. Thanks for the lessons, challenges, adventures and successes. It’s been wicked!


Project 60

There was a time when adventures started with nothing more than a stupid idea and a bunch of buddies. New experiences didn’t require extensive warm up routines and planning didn’t start by pre-booking a series of visits to the physio. Of late everything seems to come with a possible consequence and the physical things I took for granted now cause me to second guess.

Of course I can ride down that drop, of course I can paddle out, of course I can fix that roof tile while dangling off the side of the ladder. As I race towards a significant birthday I seem to be increasingly stepping back from new challenges and it’s not a great place to be. Appreciate the need for self-preservation, but there is equally a need to go off piste now and then. Burning or rusting.

Working with my training buddy we picked a sporting event a year away to celebrate that significant birthday. To complete the event with a hint of dignity, new skills will be needed, a lot of new skills. Discipline will need to lift across a bunch of areas and priorities will certainly have to shift.

Entering an event hasn’t happened in a long time for me. It may have been a couple of decades since I last pinned on a number. The preparation has begun and of course it will never be enough.

My physio has been alerted and the warm up exercises have started. Strangely it feels nice to be slightly terrified.


Close Enough

So here we are, day two of 2021. My New Year’s Eve plans went a little sideways and I didn’t have an opportunity to further refine my margarita recipe. This decades long work in progress has seen countless iterations, but alas perfection remains elusive.

I read somewhere that done is better than perfection. Sometimes yes, but should that really be our default? What do we miss when we chase completion vs perfection? “Close enough” has never been written on the wall at NASA and Streep and Jobs never settled for just done, nor did Serena.

Families have dishes that have taken generations to make just so. Secret ingredients and special techniques that have been passed down. Dishes that are sources of immense pride and unity. These masterpieces will never be sacrificed for ease or convenience. There is a certain way of doing things where short cuts and substitutes are not tolerated.

Perfect may always be elusive but pursuing something special is worth signing up for. Did we learn nothing from watching Tommy Caldwell?

SDG


Expertise

I attended an awards event last night.  At my table was a collection of highly accomplished coaches and a who’s who of sporting super heroes.  The table was packed with Olympians, multi-time national champions and world record holders.  I am none of the aforementioned so I tried to look nonchalant while quietly thanking the seating chart gods for the gift.

One of our many conversations covered the desire to give back to the sports that had taken these coaches and athletes around the world.  None of this was driven by sponsor commitments or federation mandates, it was purely about doing the right thing.

I asked what this giving back might look like.  With no hesitation the table agreed that working with junior athletes was the way forward.  Plenty of reasons were given as to why this approach was something that resonated with my table of high achievers.

Caught up in the moment I asked about working with masters athletes and if that might also be a way to give back.  Well, that’s when things went a little sideways.  It was made very clear that the willingness to listen and learn was a perishable skill and at times non-existent within the age bracket I presently occupy.

I had inadvertently opened Pandora’s box.  Thankfully I was rescued by a well timed dessert course, but the conversation is not something I am going to park.

I was left wondering about the interactions that caused this collection of rock stars to form such an opinion.  I thought about my own behaviors and if I could be one of those bad apples.  Of course I don’t think it’s a problem for me, but maybe that’s the problem.  I really don’t know, but it’s something that is now on my radar.

Mostly I am wondering about the cost of feigning omniscience?

 

 

 

 

 


Two Weeks In

Friday marked the end of week number two in a new role.

The old role was great and I was very fortunate to have been surrounded by highly capable people.  I find myself in the same position again, parachuting into a team that is passionate, committed and very good.

Learning about a new business with all the faces, policies and personalities has been brilliant.  Our stakeholders are not shy and I like that.  It is good to know where we stand, what is working and where we need to take some ground.

The change that comes with a new gig has been clunky at times.  On day three muscle memory took over and I turned the wrong way and started the commute to the old place.  A slight course correction and normal service was resumed.

There have been a few other challenges beyond the momentary loss of direction.  It is easy for a team to shine when it’s all going to plan.  Throw a little fuel on the fire and that’s when things get real.  The people around me shine best when there is heat.  They get on and make stuff happen.  I have been impressed many times in my two weeks.

We have some big, scary things to deliver over the next six months and our resources will be stretched to the brink.  To make it all work, we will have to step up as individuals to enable us to step up as a team.

I cannot wait to see where this all takes us.

Scott

 

 

 

 

 


01.01

Hello 2018.  Thus far it’s been great so thanks for that.

The guy that came before you over-delivered in many areas.  Admittedly there were also some things that didn’t play out as planned and just so you know,  we all have big expectations on you.  Globally there is work to do.  Between us, I am concerned about the world my children will inherit.  I presume you have some robust deliverables to fix all of this…?

On your to-do list can you add something about accountability?  It seems like a lot of people can do and say whatever they want with what appears to be no consequences.  That just isn’t right.  I can send examples if needed.

The whole diversity thing is another must-have for your agenda.  Not enough sugar (or glitter) to coat this one.  Clearly the same opportunities are not available to everyone.  Lots of excuses and promises of change, yet here we are.

Closely linked to diversity is tolerance so chuck that on your list as well.  Social stigma is a wedge.  It is okay that someone has different values from my own.  Different is good, as is respect.

A few things to work on.  You got this 2018.  We are here to help.

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Two Views

Two retailers.

Retailer number one has the “build it and they will come” approach to business.  A conversation with the owner features a lot of reasons why things will not work and why customers are just “takers” out for the best possible price.  Retailer number one is very reluctant to connect with anyone.  Build it and they will come.

Retailer number two has the most expensive prices in town and rarely discounts.  The owner has created a community through a few simple outreach efforts.  All stuff that has been seen countless times, across dozens of industries,  but it’s still outreach.

Stop by retailer number one during the week and you’ll have the place to yourself.  Apparently the “build it and they will come” approach from a decade ago does not seem to connect with many customers anymore.

Over at retailer number two, it is absolutely buzzing.  Customers pay a premium to be part of the scene.  It is the place to meet, the launching point.  It may have been luck or maybe absolute genius, but the result is the same.

Build a community, connect and create something sustainable.  Fail to connect and you some problems.

 

 

 

 

 


Things I Learned Today

I live close to one of the world’s top indoor velodromes.  The people I ride with have become extended family.  All of them capable on the bike for sure, but extraordinary off the bike and that’s the bit that matters most to me.

Sometimes schedules don’t align and I find myself training with new people.  This can be challenging from a physical standpoint as we have some great riders around here though sadly I am not one of them.  I don’t mind getting schooled at the track.  It makes me work harder.  Okay, it bothers me.

This morning sheets of rain were falling with such intensity that riding outside would have been dangerous.  I chose track over trainer and headed out the door.  This particular session at the track featured some unfamiliar faces.  Unfamiliar faces can equate to unfamiliar riding styles.  On a track with steeply banked corners and bikes with no brakes, unfamiliar isn’t always a positive thing.

We rode around for a while as a semi-fractured group.  When riders struggle to form a group at the track it is often a sign that all is not going to work out.  The pace surged and ebbed and surged again.  This is yet another sign of trouble ahead. Cycling tracks have three painted lines that are used for racing, almost like the lanes on a motorway.  In training it doesn’t really matter so much which line you choose, but you do need to choose.  Waffling on the line you choose at the track is akin to waffling in your lane choice while driving.  This is the biggest indicator of a sketchy group.

After a few minutes of warming up I knew this crew wasn’t for me.  I moved up the track and did my own thing.  I rode a little faster until I got tired and then I rode a little slower until I could ride a little faster again.  So far so good…  While I enjoyed the solitude (and the associated safety) of my ride, the highlight was absolutely in the life lessons I gleaned from the other riders.

In no particular order:

  • Yelling at your wife/ partner/ significant other to either speed up or get the “F” out of the way is never going to end in a positive exchange.  I don’t need to talk about the lessons learned on this one.  Maybe we just say his approach was not best practice.
  • Same guy as above when riding with his aforementioned partner and a few of her girlfriends, drops the hammer and rides off with the intensity of an Olympic final.  Upon re-joining his group, he mentions how much faster he is relative to their girlie pace. The line between demonstrating one’s total awesomeness and standing with both feet in the complete arse zone is a line best not crossed.
  • The post ride debrief with the guys and rolling out crotch chaffing as your excuse for poor performance on the bike.  I believe the learning here was that talk of any friction is best left for close friends and talk of friction involving the crotch may be one of those things to keep a secret.  An ancillary learning is that mediocrity, regardless of the reason, is not an accepted excuse.
  • At the track was a stocky guy, clad in a generously undersized aerodynamic speed suit.  His bike was built to slice through the wind and it stuck to the track with a carbon disc rear wheel and five spoke front.  It was super bike.  To be fair, Mr Super Bike was a good rider.  He carried the swagger of someone that knew it. Most of his session was spent talking at the other riders, but when he did ride, he did so at pace.  Enter the teen girl who was riding at the track for the first time after passing her accreditation (like a drivers license for track riders).  Mr Super Bike shot around the girl with a point to prove.  It was impressive, albeit short lived.  The teen, with little respect for carbon, aero or ill-fitting speed suits stuck to the back of Capt Fantastic.  Rattled, he lifted the pace.  The teen on a loaner bike from the velodrome was glued to aero-man.  A lap into it and he swung up the track to let the girl through.  He dropped back down the track to tuck into the teen’s draft.  She must have thought the race was on because she unleashed a legendary acceleration.  Mr Super Bike was done.  Humility is the lesson here.  In life there is always someone faster, always someone better.  The second we forget that and become complacent is the same second we get smacked.

Lessons everywhere so long as we are ready to learn.

 

 

 

 

 

 

 

 

 

 


Steps

Over the weekend my two daughters invited me to join them on an adventure.  My girls often come up with creative adventures.  They prefer to keep these adventures semi-secret until the last possible moment, but as the Lead Chauffeur, I am sometimes part of the inner circle.

The chosen adventure was a walk to the top of a nearby summit.  Ahead of us would be 1349 steps up and 1349 steps down.  The walk itself was great, spectacular views and the people we encountered along the way were as jazzed as we were so lots of boxes ticked.  Some people walked, while others ran.  A few hard core people carried bags of gravel on their journey.  It is not the easiest walk so carrying bags of gravel is the stuff of legend.  Yes, I have a new goal.

My oldest daughter is in her last few months of high school and becoming increasingly independent.  Conversely, my youngest daughter is in her first year of high school and still discovering who she is.  We are a tight unit and I cherish the time together.

As our adventure played out, I felt like I was a spectator in my own life.  My older daughter was gone, she took off in pursuit of the challenge.  I was worried that something might happen and I felt very uneasy about the situation.  Every now and then she would appear on a ridge, just to let us know she was with us.  These appearances, while more infrequent than I would have liked, did help me cope.

My younger daughter stayed with me, seeking reassurance that she could make the summit.  At times she doubted her abilities, but in the end she found her way.  She pushed as hard physically as I have seen her and I was fiercely proud.

For the walk down we came back together.  Nothing planned, it just happened.  I was at the back now,  talking about the need to respect each step on the descent if we wanted to walk with any degree of dignity the next day.  I don’t know that either girl payed much attention as one exercised her leadership and the other exercised her confidence.

It was a great adventure.  Lessons, sore legs and heroes carrying gravel.  I have been told planning is underway for another assault on the summit, I just hope I can recover in time.