Category Archives: Growth

Winning is that way

Awhile back I was doing some research for a workshop and came across the story of adventure racing uber star Robyn Benincasa.  Reading about Benincasa’s career as a fire fighter, her sporting achievements and her work on Project Athena was inspirational stuff.

Of the many takeaway messages from Benincasa, two have really stuck with me all this time.  The first gem: “Commitment starts when the fun stops” has proven invaluable in the human capital field I work in.  The start of any change process with an individual or a wider organisation is always filled with the excitement of possibility.  Any sustainable change requires time and application.  When the dust of euphoria settles and the real work begins, it is common for commitment to wane.  It is at these times that the Benincasa commitment battle cry has always served me well.

The second big takeaway message from Robyn is something I think about several times a day: “Winning is that way.”  The saying comes from a comment made by one of Benincasa’s teammates who wanted her to focus on the race ahead rather than the actions of the competitors behind.

Applied outside the world of sport, Robyn’s words are still well placed. Of course reflection is good.  However, in my experience too much time focusing on what’s behind can inhibit the pursuit of what’s in front.

Winning is that way!

SDG


Nails

I met Peter ten years ago when I was involved in a ecological restoration project.  At the time he was an academic at the local university.  His enthusiasm for the native flora and fauna of New Zealand was nothing short of intense.  So much so that it was impossible not be caught up in the buzz of the whole thing.  It was really special to be around Peter and learn from his passion.

Peter had a big reputation for donating his time, expertise and planting skills to any restoration project to be found.  I had him over to my place one day to assist with some planting and he was tireless in his effort.  I found the experience pretty intimidating as he was about 20 years my senior and I was ready to throw in the towel about half-way through.

Not long ago Peter retired, but he is still very active in restoration projects.  I was out for a training ride yesterday and rode past Peter as he was doing his errands on his well used bike. Peter lives in a stunning home and has done very well professionally.  He chooses to run errands on his bike.  Wicked cool in my mind.

As I rode by on my carbon uber bike I said hello, chatted for a few moments and carried on.  Not long after I could hear Peter on his heavily laden beast of a bike chasing me down.  Peter in his gum boots and giant rain coat, chased like there was a pot of gold at the end of the road.  I backed off because it was just a matter of time before Peter would have reeled me in and dropped me.

The guy is tough as nails (gnarly, never give up nails), full of life and generous.  Special qualities in a really unique character.

 

SDG


Two Things

It started as an approach to squeezing some exercise into my day.  I had just finished a role that really didn’t leave much space or energy for activity and I missed the thinking time.  My simplistic plan was to do two things everyday that involved movement.  Sometimes a ride and a swim, other days a visit to the gym and surfing with the kids.  It didn’t really matter, just two things.

Going from weekend warrior to getting out twice a day was a stretch and it took some time to get used to the routine and the effort.  Thankfully I was in no rush.  I had no preconceived ideas about mileage, pace or weight.  The freedom to choose two activities everyday creates its own problems.  I started to look at the weather as a guide.  If it was horrible outside, I would go to the pool and maybe the gym later.  Is the surf was great I would visit the beach for some time in the water followed by a ride.

Fitting all of this in around family and work commitments was not all that difficult.  I did a lot of things very early in the morning and again at lunch.  I also tried to pick activities that my kids liked to do.  Experience has taught me that  harmony between work, home and the pursuit of leisure is most important in these endeavors.

After three months things started to click.  I felt better during my workouts and I was often one of the few awake when the slide numbers hit the tripple digits at those work presentations.  If that’s not the definition of endurance…

As I adjusted to the physicality of my experiment and the time management challenges I added a few more elements to my two-a-day list.  I decided I would start with some things at home.  Two things everyday for the people that matter most.  I stretched that same approach to my friends as well.  Doing things for friends and family was easy and a lot of fun.  Next I thought about my professional life and connecting with two people that I didn’t know very well.  This was challenging and the first few attempts didn’t work very well.  I needed to refine my value proposition a little more.

There has to be a reason to connect at work or it comes across as something between desperation and stalking.  This was pretty easy to fix.  I also started acknowledging what I thought was great work.  Again, just twice a day.  When I started looking, it was easy to see the good things happening around me.  Even now I kick myself for not seeing some of the great outcomes that were happening everyday.  I was so caught up in what mattered most to me that I missed everything else.  A regret for sure.

At work, connecting with two new people each day and acknowledging the great work of another two people each day changed my approach to things.  I was more informed and certainly more connected.  Away from the office, I worked on doing those two things for my family and those two things for my friends everyday.  Of course you can’t cover everyone everyday, but that didn’t matter.  Do what you can with what you have.

I still do my two workouts a day and I still struggle to be average at any of them.  I am not really okay with that, but will learn to live with it.  The real a-ha moment has been the changes in how I think about my relationships at home, with friends and at work.  I am not sure where it will end, but I have a few things I want to add to my list of two things I do everyday.

Looking for the positives and recognizing achievement seems to be slightly out of fashion.  I was never very good with fashion so it works well for me…

SDG

 


Heavy Metal

Over the years I have been lucky enough to work with some really special and talented athletes.  Of all the athletes in all the codes, I have always held Ironman triathletes in particularly high regard.  The need to be proficient in three sports over such distances intrigues me from sporting, time management and human capability perspectives.  I still struggle to understand how, but I absolutely understand why.

This year’s Ironman World Championship was set to be a thriller.  The pro races featured a handful of past champions and the ranks of the age group competitors were filled with stories of overcoming adversity and the realization of lifelong dreams.  All great stuff, profound and inspirational.

The race itself is stuff of legend; racing across wind swept lava fields on the Big Island of Hawaii in the birthplace of the sport just sounds so epic.  To stand just to the left of that small pier in the small town of Kialua -Kona at the start of THE Ironman is a massive achievement.  To have qualified is a testament to an athletes ability to set goals, conquer challenges and just plain suffer.

A few weeks prior to the race I read about triple World Ironman Champion Chrissie Wellington and the injuries she sustained in training accident.  Two weeks out and injured.  Athletes at Chrissie’s level don’t leave things to chance.  Evey swim stoke, pedal rotation and running stride is planned. Game over I thought, two weeks out and the master plan has been disrupted.

As I watched the race unfold I was stunned by the performances on the course.  When the race announcers ran out of superlatives I knew it was a special day.  When Wellington climbed off the bike to start the marathon 10 minutes down on first place, I figured she was now racing for pride.  Over the next 42k I watched as an injured Chrissie Wellington worked her way through the field.  Close on her heeels was last years winner Mirinda Carfrae.  The two fought hard to the line with the difference down to a few minutes.  Both great champions, this time Wellington the winner.  A stunning and emotionally charged finish.

We can take some great lessons from Chrissie Wellington’s win.  She had a goal, to deliver her best possible performance on a given day.  To achieve this she built a long term plan.  Along the way she used other races to test her progress against the plan.  No doubt the plan adjusted along the way, but she continued to invest in her capability because it was the long term objective she wanted.  Chrissie worked with specialists to ensure she had the best information to plug into her plan. Adjust and test, adjust and test.

Close to her final objective, her big deliverable, she hit an obstacle.  For a long time Wellington had on her capability.  She never rested on her past performances and pushed to do things better.  She would have tweaked her plan due to the accident, but not lost sight of her deliverable.  On the big day, she adjusted her strategy to work to her strengths.  She innovated on the fly because that was what the competition required of her.

The ability to identify an objective, devise a plan to attain this objective and then deliver to perfection against the plan is rare.  To do so in circumstances that are beyond challenging is the domain of just a few.  Set a meaningful goal that will stretch you.  Speak with people in the know and engineer a process to realize your goal.  Grow your capability and hit the milestones along the way towards your big objective.  Accept adversity will come, but do not waver from your commitment.

Believe and deliver. Celebrate.

 


Loyal

I know of a store in Christchurch (NZ) that has been closed for the past five months due to the damage caused by the city’s earthquakes. This retail business is located within the city’s “Red Zone” which is a no-go area.  Many of the buildings in this area have been damaged beyond repair and in the interest of public safety, the Red Zone is the domain of demolition teams and structural engineers.  Five months of no customers, limited information on the condition of the stock and less information on the accessibility to the area.

Events such as those in Christchurch create unique challenges for businesses.  The struggle to remain viable is not a unique situation with B2C owners and managers the world over facing challenges from all sides.  For many, B2C  is an endless battle against price cutting from on-line purveyors and multinational conglomerates, eroding margins and decreased share of wallet.  Times are tough.

This little retailer in Christchurch has done something really special.  A story that I share with my clients.  As a customer, he has me hooked.  I remember walking in this shop a year ago and feeling I had discovered something unique.  The owner was bouncing around the place like something out of a cartoon.  So full of enthusiasm and eager to chat, but never trying to sell.  On my next visit to Christchurch I went back again to make sure it was not a fluke.  The crazed owner had infected his staff as everyone was engaging and fun, but again no sell. Of course none of this stopped me from spending and I really did not care all that much about the price.

When the earthquakes hit I thought about the friends I had made at this little Christchurch store, I worried about their safety and their livelihoods.  In all my visits I was made to feel cherished as a customer and I felt like I wanted to return the favor.

The owner used social media to keep people updated on developments and launched a small on-line operation to keep things moving.  He made his challenges and triumphs personal and honest.  In a small way that allowed me to stay connected.  Never once did he seem down, every obstacle became an opportunity and I had more than a few take away messages from that approach.

Yesterday he sent a tweet commenting that after five months he was now able to return to the store with his team to start the process of rebuilding.  He talked about this being an emotional experience for him.

Because he took me on his journey and made me feel part of his experience, it became emotional for me as well.  I am sure I am not alone in this…  I am excited about the future for my Christchurch friends and I look forward to seeing them again soon.

I will support this small retailer because he (they really) value my business and have earned my loyalty. I choose to be loyal.

What are you doing to build loyal customers? Do you know your regulars?  Are your people driven/ rewarded only by conversion rates?

Think about the experience you are building and the value you are adding.  A simple strategy is to treat each customer as your best friend.  People buy from those they like and trust.

SDG

 

 

 

 

 

 

 

 

 


Heavy Breathing

Late last week I attended a function to celebrate the over-achievements of participants in a graduate programme at a big professional services firm.  I like these sorts of events because the young people I meet are well informed and have fresh perspectives on diverse issues.  I often come away from such functions inspired to keep pace.

For days before I had been under pressure to complete a L&D plan for an overseas client.  I was happy with the body of the paper, but lacked a punchy conclusion and a call to action was nowhere to be seen.  For hours I had written and rewritten my close.  Each draft slipped farther from what I really wanted.  It was either very late one night or very early the next morning when I proof read my recommendations.  In my angst to complete the project I had cobbled together a collection of corporate-speak peppered with some L&D jargon.  What I read belonged more in a Dr Seuss story than a project paper.  I walked away.

Many hours later I was rested and refueled.  Sadly I still lacked the clarity to craft the elusive closing.  I found myself torn between the desire to explore what looked like a stunning late winter’s day and the very real tick-tock of my looming deadline.  I opted to leave the cave and headed off on my bike to test my declining fitness on some of the rolling country roads around my home.  Experience had taught me that my planned should have taken about three hours on a good day.

As I rode, I drifted back to the woeful close I had rewritten so many times.  Peddling away some things started to make sense.  About half-way through the ride there was a particularly ugly climb (the climb is stunning, the way I rode it is the ugly part), I started to think about an organisation’s need to balance work output with the desire to grow human capital.  One is always sacrificed for the other and that has often been the undoing of so many great initiatives.  In times of prosperity firms spend big on development.  When the squeeze hits, development becomes the Christmas turkey.

In my close I talked about the things that have transitioned organsiations into the high performing zone and the need to accelerate capability growth in times of hardship, but to adjust the method by which the learning is delivered.  Evolve the learning to meet the needs of the end user.

Back at my desk after my ride I finished off my paper with a close that I am really happy with.  Really happy.  The ride was not my quickest, but that was never the intention.

So back to the function.  I was explaining the process I had been through to the graduate group.  I said that sometimes you have to walk away to do your best work.  We talked about what they like to do as individuals to recharge.  We also talked about something they could do as project teams to stimulate fresh thinking.  Sadly, to the partners at the professional services firm, the idea of a group heading out for a morning surf session or a mid afternoon run did not directly equate to billable hours.  There may be some convincing yet to do with this firm though I suspect I will not be invited back.  Suggesting their best and brightest spend time AWOL was not taken well.

Regardless, I encourage you to look for innovative ways to enable the creative process for your people and within yourself.  You will be a more a more productive leader and change agent and if you are lucky, you may even be invited to participate.

Enjoy your heavy breathing.

SDG


The Collaboration Myth

I ran into a friend of mine on Friday, an ex-CEO who is now building a very nice consultancy.   We spoke about one of his clients and the desire his client has expressed in fostering a collaborative environment across several virtual teams in multiple locations.

We talked over an impromptu lunch about moving collaboration from theory to practice.  I have pretty strong feelings about this latest interest in collaboration and the insistence that by working together we will reach some heightened level of  productivity.  The assumption is that if you take a semi-dysfunctional culture and you inject coffee machines, open plan work spaces and soft furnishings you will fix all that is broken.

Not long before the lunch tab was pushed in my direction I suggested that historically it was our ability to collaborate that facilitated some of our more noteworthy achievements.  Collaboration is nothing new.  Music and written language would rank pretty high as collaborative outcomes.

Collaboration is born out of a unifying cause. Physical proximity is an enabler, but distance does not need to be a deal breaker. It all hinges on a conversation, people coming together to combine experience and perspective into a whole that is much greater than the parts.

Our designers and architects have transformed CEO’s visions into stunning open plan, collaborative spaces. These spaces are filled with a myriad of technological wizardry.  The challenge for today’s knowledge worker is not in the tools or in the workshop, but in time.

In a world where managers attend an average of 62 meetings in a month and process over 100 emails a day the conversation becomes a nice to have.  Regardless of the best intentions, collaboration is an endangered species in many firms because of the volume of work.

A proposal: align individuals and teams with diverse skills around a common cause.  Engineer a process whereby these groups can form an environment of trust.  Give them the resources to see the project through to fruition.

Pressure test this on a small scale to get the recipe correct.  Celebrate your success and you may just have the early stages of a collaborative culture evolving on its own.

 

SDG

 


So why 25258days?

On average, we live for 25258 days.  We can do all sorts of things to grab a few more days just like we can do things that cost us some days, but it is what we do with those days that really matters.  Yes?

From day one, We have about 2000 days to get into the swing of things and after that its up to us to make a difference, to do something special.  The really cool thing, the parameters of “something special” are absolutely undefined.  Totally freestyle.

My kids have taught me to see the world through their eyes; people are good, our environment is wondrous and time exists only as a concept.   The big takeaway here is that we need to look for these special moments and acknowledge them.  People all around are doing extraordinary things.  As we sprint just to stand still we miss so many of these ah-ha moments.

My co-conspirators and I will share some of these moments if for no other reason than to give you something to ponder.

SDG