Category Archives: Capability

Expertise

I attended an awards event last night.  At my table was a collection of highly accomplished coaches and a who’s who of sporting super heroes.  The table was packed with Olympians, multi-time national champions and world record holders.  I am none of the aforementioned so I tried to look nonchalant while quietly thanking the seating chart gods for the gift.

One of our many conversations covered the desire to give back to the sports that had taken these coaches and athletes around the world.  None of this was driven by sponsor commitments or federation mandates, it was purely about doing the right thing.

I asked what this giving back might look like.  With no hesitation the table agreed that working with junior athletes was the way forward.  Plenty of reasons were given as to why this approach was something that resonated with my table of high achievers.

Caught up in the moment I asked about working with masters athletes and if that might also be a way to give back.  Well, that’s when things went a little sideways.  It was made very clear that the willingness to listen and learn was a perishable skill and at times non-existent within the age bracket I presently occupy.

I had inadvertently opened Pandora’s box.  Thankfully I was rescued by a well timed dessert course, but the conversation is not something I am going to park.

I was left wondering about the interactions that caused this collection of rock stars to form such an opinion.  I thought about my own behaviors and if I could be one of those bad apples.  Of course I don’t think it’s a problem for me, but maybe that’s the problem.  I really don’t know, but it’s something that is now on my radar.

Mostly I am wondering about the cost of feigning omniscience?

 

 

 

 

 


Two Weeks In

Friday marked the end of week number two in a new role.

The old role was great and I was very fortunate to have been surrounded by highly capable people.  I find myself in the same position again, parachuting into a team that is passionate, committed and very good.

Learning about a new business with all the faces, policies and personalities has been brilliant.  Our stakeholders are not shy and I like that.  It is good to know where we stand, what is working and where we need to take some ground.

The change that comes with a new gig has been clunky at times.  On day three muscle memory took over and I turned the wrong way and started the commute to the old place.  A slight course correction and normal service was resumed.

There have been a few other challenges beyond the momentary loss of direction.  It is easy for a team to shine when it’s all going to plan.  Throw a little fuel on the fire and that’s when things get real.  The people around me shine best when there is heat.  They get on and make stuff happen.  I have been impressed many times in my two weeks.

We have some big, scary things to deliver over the next six months and our resources will be stretched to the brink.  To make it all work, we will have to step up as individuals to enable us to step up as a team.

I cannot wait to see where this all takes us.

Scott

 

 

 

 

 


Two Views

Two retailers.

Retailer number one has the “build it and they will come” approach to business.  A conversation with the owner features a lot of reasons why things will not work and why customers are just “takers” out for the best possible price.  Retailer number one is very reluctant to connect with anyone.  Build it and they will come.

Retailer number two has the most expensive prices in town and rarely discounts.  The owner has created a community through a few simple outreach efforts.  All stuff that has been seen countless times, across dozens of industries,  but it’s still outreach.

Stop by retailer number one during the week and you’ll have the place to yourself.  Apparently the “build it and they will come” approach from a decade ago does not seem to connect with many customers anymore.

Over at retailer number two, it is absolutely buzzing.  Customers pay a premium to be part of the scene.  It is the place to meet, the launching point.  It may have been luck or maybe absolute genius, but the result is the same.

Build a community, connect and create something sustainable.  Fail to connect and you some problems.

 

 

 

 

 


Things I Learned Today

I live close to one of the world’s top indoor velodromes.  The people I ride with have become extended family.  All of them capable on the bike for sure, but extraordinary off the bike and that’s the bit that matters most to me.

Sometimes schedules don’t align and I find myself training with new people.  This can be challenging from a physical standpoint as we have some great riders around here though sadly I am not one of them.  I don’t mind getting schooled at the track.  It makes me work harder.  Okay, it bothers me.

This morning sheets of rain were falling with such intensity that riding outside would have been dangerous.  I chose track over trainer and headed out the door.  This particular session at the track featured some unfamiliar faces.  Unfamiliar faces can equate to unfamiliar riding styles.  On a track with steeply banked corners and bikes with no brakes, unfamiliar isn’t always a positive thing.

We rode around for a while as a semi-fractured group.  When riders struggle to form a group at the track it is often a sign that all is not going to work out.  The pace surged and ebbed and surged again.  This is yet another sign of trouble ahead. Cycling tracks have three painted lines that are used for racing, almost like the lanes on a motorway.  In training it doesn’t really matter so much which line you choose, but you do need to choose.  Waffling on the line you choose at the track is akin to waffling in your lane choice while driving.  This is the biggest indicator of a sketchy group.

After a few minutes of warming up I knew this crew wasn’t for me.  I moved up the track and did my own thing.  I rode a little faster until I got tired and then I rode a little slower until I could ride a little faster again.  So far so good…  While I enjoyed the solitude (and the associated safety) of my ride, the highlight was absolutely in the life lessons I gleaned from the other riders.

In no particular order:

  • Yelling at your wife/ partner/ significant other to either speed up or get the “F” out of the way is never going to end in a positive exchange.  I don’t need to talk about the lessons learned on this one.  Maybe we just say his approach was not best practice.
  • Same guy as above when riding with his aforementioned partner and a few of her girlfriends, drops the hammer and rides off with the intensity of an Olympic final.  Upon re-joining his group, he mentions how much faster he is relative to their girlie pace. The line between demonstrating one’s total awesomeness and standing with both feet in the complete arse zone is a line best not crossed.
  • The post ride debrief with the guys and rolling out crotch chaffing as your excuse for poor performance on the bike.  I believe the learning here was that talk of any friction is best left for close friends and talk of friction involving the crotch may be one of those things to keep a secret.  An ancillary learning is that mediocrity, regardless of the reason, is not an accepted excuse.
  • At the track was a stocky guy, clad in a generously undersized aerodynamic speed suit.  His bike was built to slice through the wind and it stuck to the track with a carbon disc rear wheel and five spoke front.  It was super bike.  To be fair, Mr Super Bike was a good rider.  He carried the swagger of someone that knew it. Most of his session was spent talking at the other riders, but when he did ride, he did so at pace.  Enter the teen girl who was riding at the track for the first time after passing her accreditation (like a drivers license for track riders).  Mr Super Bike shot around the girl with a point to prove.  It was impressive, albeit short lived.  The teen, with little respect for carbon, aero or ill-fitting speed suits stuck to the back of Capt Fantastic.  Rattled, he lifted the pace.  The teen on a loaner bike from the velodrome was glued to aero-man.  A lap into it and he swung up the track to let the girl through.  He dropped back down the track to tuck into the teen’s draft.  She must have thought the race was on because she unleashed a legendary acceleration.  Mr Super Bike was done.  Humility is the lesson here.  In life there is always someone faster, always someone better.  The second we forget that and become complacent is the same second we get smacked.

Lessons everywhere so long as we are ready to learn.

 

 

 

 

 

 

 

 

 

 


Wanted: High Performing Team

In business the opportunities to improve efficiencies come and go through a slow revolving door.  It seems that not many new opportunities come into the revolving door.  They may go through a make-over and have a slightly different appearance, but the old favorites remain.  Sometimes we can grab these opportunities and do something special and other times they sail by only to be recycled again another time.

The topic of high performing teams has been popular of late.  Firms and their managers have taken two distinct paths in the latest move to build cohesive, highly functional groups.  Path one is about the doing.  Path one involves collaboration, honesty and intent.  This way requires consistent effort and a strong sense of purpose.

However, the key here is ownership.  Without someone driving this change it all goes back into the revolving door.  The elements that allowed a team to slip from the high performing zone did not form overnight.  Fixing things wont happen overnight either.  They wont happen at all if we stand at the revolving grasping at anything we can get.  Flopping around like a freshly caught fish is not the foundation for excellence in anything (unless you strive to be a flopping fish).

Path two in the journey of high performing teams is about hope.  If we talk about it, we hope it might happen.  We have a lot on so we can’t really invest much in this high performing stuff right now, but we agree this is where we want to be.  Path two has nothing to do with negativity.  Companies are resource constrained and who can step away from the headwind of “to-do” long enough to make change stick?

With the best of intentions we hope teams will ascend to the summit of high performance through sheer will.  After all, that’s how Hillary made it up Everest so we know it can be done.  We want to make the climb, but what path should we follow?  It is a big mountain and it’s easy to get lost.

You immediately see the problem with the path of hope is that no one is driving it.  We still have our commitment and we still want something better as individuals and as a team.  Many of us work to the task we see in front of us.  We may not be thinking about the big picture all the time.

If we could fix this ourselves we would have. We really need a leader to move us from hoping to doing.  We need someone to remind us that today’s endeavors are in service of a larger goal.


So what’s in the box?

Despite my protests, the last few long weekends have brought many DIY projects.   Things were cleaned, rooms have been painted, windows repaired, trees were cut down and others planted.  When all of this started a few weeks ago the list was fairly long.  As I have worked through my projects the list has remained daunting with new tasks added at about the same pace that I cross off the others.  The DIY treadmill?

I know I am not alone in my toil.  Familiar faces bond at the local DIY store were we seek advice, supplies and tools we will probably only use once.  We all have our DIY loyalty cards, but we openly weep when we overhear someone quote the trade price.  Regardless of what we buy, our cars are always slightly too small.  You can spot us DIY guys on Saturday mornings, seat wedged ridiculously close to the steering wheel, our peripheral vision impossibly obscured by fence posts, bags of cement and a forest of bargain-bin plants.  The pièce de résistance in all of this must be the box of 250 screws sitting on the front seat when just one will get the job done.  Of course it is not impossible to buy just one screw.

Over hundreds of weekends and an equal number of trips to the DIY store I have amassed a treasure trove of nails, brackets, handles, fasteners and miscellaneous bits of timber, adhesives and putties (the list goes on).  Every project yields extra parts.  Predictably though still mysteriously, even those projects that had no parts to begin with seem to produce left over stuff.  All these extra parts need to live somewhere and so is born the DIYer’s collection.

It was after regular store hours when I found myself lacking one stainless steel screw to repair a gate that was apparently damaged by the Easter Bunny (or so In was told).  In my panic I looked for a DIY store open late.  Who doesn’t fix a gate at 9.45pm on Sunday (Easter Sunday at that)?  None of the DIY stores complied and I sat down to contemplate some other solutions.  I was desperate, really desperate.

As I sunk to the depths of despair over another incomplete project, I was struck with an epiphany.  Could my DIY graveyard yield the missing piece of hardware?  The giant metal bin was bulging with a lifetime of project castoffs.  With the use of a well placed skateboard I was able to position the bin just so.  Calling on what was surely super human strength, I upended the great DIY bin.

It was like Christmas.  Yes I found the stainless steel screw and I fixed the gate.  More importantly I found reminders of the many MacGyver inspired solutions I had come up with over the years.  Experience is a great teacher.  Of course attaching this piece to that would not stand the test of time.  I know that now, but didn’t when I tried it the first time.

What can we learn by revisiting those long forgotten projects?  Are we really learning or are we moving from one project to the next, relying on the same insights and capabilities, but expecting bigger and bigger outcomes?

SDG

 

 

 

 

 


Something about Collaboration

I am all for collaboration.  Who wouldn’t be?

For collaboration to work, there has to be a reason to collaborate.  Random people sitting in a giant open plan office with no reason to connect does not enable collaboration, its just noisy. VOIP, wifi, an art collection and glassed in meeting spaces with soft furnishings and water falls dont change realities.

People have always collaborated when they had a reason to do so.  Walls did not inhibit this and lack of walls will not expedite the process.  Collaboration begets innovation which begets competitive advantage.  We have all seen the poster.

Collaboration doesn’t work just because a manager says it will be so.  Instead, managers need to see the opportunities and make the connections.  A manager exists to have that wider view, that broader perspective that can scope opportunities (did you just chuckle?).

Linking complementary projects is fostering collaboration.  Inviting a commercialisation specialist to a project meeting to challenge early stage thinking – thats collaboration.  Pulling together external stakeholders to pressure test your thinking is collaboration.  None of this needs to be hard, just done with creativity and purpose with a dash of outcome thrown in.

A bar tab and some like minded people is all that is required to make collaboration work.  Build trust around a common interest and give them something gnarly to chew on. Above all dont force it.

 

SDG

 

 


Heavy Metal

Over the years I have been lucky enough to work with some really special and talented athletes.  Of all the athletes in all the codes, I have always held Ironman triathletes in particularly high regard.  The need to be proficient in three sports over such distances intrigues me from sporting, time management and human capability perspectives.  I still struggle to understand how, but I absolutely understand why.

This year’s Ironman World Championship was set to be a thriller.  The pro races featured a handful of past champions and the ranks of the age group competitors were filled with stories of overcoming adversity and the realization of lifelong dreams.  All great stuff, profound and inspirational.

The race itself is stuff of legend; racing across wind swept lava fields on the Big Island of Hawaii in the birthplace of the sport just sounds so epic.  To stand just to the left of that small pier in the small town of Kialua -Kona at the start of THE Ironman is a massive achievement.  To have qualified is a testament to an athletes ability to set goals, conquer challenges and just plain suffer.

A few weeks prior to the race I read about triple World Ironman Champion Chrissie Wellington and the injuries she sustained in training accident.  Two weeks out and injured.  Athletes at Chrissie’s level don’t leave things to chance.  Evey swim stoke, pedal rotation and running stride is planned. Game over I thought, two weeks out and the master plan has been disrupted.

As I watched the race unfold I was stunned by the performances on the course.  When the race announcers ran out of superlatives I knew it was a special day.  When Wellington climbed off the bike to start the marathon 10 minutes down on first place, I figured she was now racing for pride.  Over the next 42k I watched as an injured Chrissie Wellington worked her way through the field.  Close on her heeels was last years winner Mirinda Carfrae.  The two fought hard to the line with the difference down to a few minutes.  Both great champions, this time Wellington the winner.  A stunning and emotionally charged finish.

We can take some great lessons from Chrissie Wellington’s win.  She had a goal, to deliver her best possible performance on a given day.  To achieve this she built a long term plan.  Along the way she used other races to test her progress against the plan.  No doubt the plan adjusted along the way, but she continued to invest in her capability because it was the long term objective she wanted.  Chrissie worked with specialists to ensure she had the best information to plug into her plan. Adjust and test, adjust and test.

Close to her final objective, her big deliverable, she hit an obstacle.  For a long time Wellington had on her capability.  She never rested on her past performances and pushed to do things better.  She would have tweaked her plan due to the accident, but not lost sight of her deliverable.  On the big day, she adjusted her strategy to work to her strengths.  She innovated on the fly because that was what the competition required of her.

The ability to identify an objective, devise a plan to attain this objective and then deliver to perfection against the plan is rare.  To do so in circumstances that are beyond challenging is the domain of just a few.  Set a meaningful goal that will stretch you.  Speak with people in the know and engineer a process to realize your goal.  Grow your capability and hit the milestones along the way towards your big objective.  Accept adversity will come, but do not waver from your commitment.

Believe and deliver. Celebrate.

 


Heavy Breathing

Late last week I attended a function to celebrate the over-achievements of participants in a graduate programme at a big professional services firm.  I like these sorts of events because the young people I meet are well informed and have fresh perspectives on diverse issues.  I often come away from such functions inspired to keep pace.

For days before I had been under pressure to complete a L&D plan for an overseas client.  I was happy with the body of the paper, but lacked a punchy conclusion and a call to action was nowhere to be seen.  For hours I had written and rewritten my close.  Each draft slipped farther from what I really wanted.  It was either very late one night or very early the next morning when I proof read my recommendations.  In my angst to complete the project I had cobbled together a collection of corporate-speak peppered with some L&D jargon.  What I read belonged more in a Dr Seuss story than a project paper.  I walked away.

Many hours later I was rested and refueled.  Sadly I still lacked the clarity to craft the elusive closing.  I found myself torn between the desire to explore what looked like a stunning late winter’s day and the very real tick-tock of my looming deadline.  I opted to leave the cave and headed off on my bike to test my declining fitness on some of the rolling country roads around my home.  Experience had taught me that my planned should have taken about three hours on a good day.

As I rode, I drifted back to the woeful close I had rewritten so many times.  Peddling away some things started to make sense.  About half-way through the ride there was a particularly ugly climb (the climb is stunning, the way I rode it is the ugly part), I started to think about an organisation’s need to balance work output with the desire to grow human capital.  One is always sacrificed for the other and that has often been the undoing of so many great initiatives.  In times of prosperity firms spend big on development.  When the squeeze hits, development becomes the Christmas turkey.

In my close I talked about the things that have transitioned organsiations into the high performing zone and the need to accelerate capability growth in times of hardship, but to adjust the method by which the learning is delivered.  Evolve the learning to meet the needs of the end user.

Back at my desk after my ride I finished off my paper with a close that I am really happy with.  Really happy.  The ride was not my quickest, but that was never the intention.

So back to the function.  I was explaining the process I had been through to the graduate group.  I said that sometimes you have to walk away to do your best work.  We talked about what they like to do as individuals to recharge.  We also talked about something they could do as project teams to stimulate fresh thinking.  Sadly, to the partners at the professional services firm, the idea of a group heading out for a morning surf session or a mid afternoon run did not directly equate to billable hours.  There may be some convincing yet to do with this firm though I suspect I will not be invited back.  Suggesting their best and brightest spend time AWOL was not taken well.

Regardless, I encourage you to look for innovative ways to enable the creative process for your people and within yourself.  You will be a more a more productive leader and change agent and if you are lucky, you may even be invited to participate.

Enjoy your heavy breathing.

SDG