Category Archives: Alter Ego Group

Expertise

I attended an awards event last night.  At my table was a collection of highly accomplished coaches and a who’s who of sporting super heroes.  The table was packed with Olympians, multi-time national champions and world record holders.  I am none of the aforementioned so I tried to look nonchalant while quietly thanking the seating chart gods for the gift.

One of our many conversations covered the desire to give back to the sports that had taken these coaches and athletes around the world.  None of this was driven by sponsor commitments or federation mandates, it was purely about doing the right thing.

I asked what this giving back might look like.  With no hesitation the table agreed that working with junior athletes was the way forward.  Plenty of reasons were given as to why this approach was something that resonated with my table of high achievers.

Caught up in the moment I asked about working with masters athletes and if that might also be a way to give back.  Well, that’s when things went a little sideways.  It was made very clear that the willingness to listen and learn was a perishable skill and at times non-existent within the age bracket I presently occupy.

I had inadvertently opened Pandora’s box.  Thankfully I was rescued by a well timed dessert course, but the conversation is not something I am going to park.

I was left wondering about the interactions that caused this collection of rock stars to form such an opinion.  I thought about my own behaviors and if I could be one of those bad apples.  Of course I don’t think it’s a problem for me, but maybe that’s the problem.  I really don’t know, but it’s something that is now on my radar.

Mostly I am wondering about the cost of feigning omniscience?

 

 

 

 

 


Two Weeks In

Friday marked the end of week number two in a new role.

The old role was great and I was very fortunate to have been surrounded by highly capable people.  I find myself in the same position again, parachuting into a team that is passionate, committed and very good.

Learning about a new business with all the faces, policies and personalities has been brilliant.  Our stakeholders are not shy and I like that.  It is good to know where we stand, what is working and where we need to take some ground.

The change that comes with a new gig has been clunky at times.  On day three muscle memory took over and I turned the wrong way and started the commute to the old place.  A slight course correction and normal service was resumed.

There have been a few other challenges beyond the momentary loss of direction.  It is easy for a team to shine when it’s all going to plan.  Throw a little fuel on the fire and that’s when things get real.  The people around me shine best when there is heat.  They get on and make stuff happen.  I have been impressed many times in my two weeks.

We have some big, scary things to deliver over the next six months and our resources will be stretched to the brink.  To make it all work, we will have to step up as individuals to enable us to step up as a team.

I cannot wait to see where this all takes us.

Scott

 

 

 

 

 


01.01

Hello 2018.  Thus far it’s been great so thanks for that.

The guy that came before you over-delivered in many areas.  Admittedly there were also some things that didn’t play out as planned and just so you know,  we all have big expectations on you.  Globally there is work to do.  Between us, I am concerned about the world my children will inherit.  I presume you have some robust deliverables to fix all of this…?

On your to-do list can you add something about accountability?  It seems like a lot of people can do and say whatever they want with what appears to be no consequences.  That just isn’t right.  I can send examples if needed.

The whole diversity thing is another must-have for your agenda.  Not enough sugar (or glitter) to coat this one.  Clearly the same opportunities are not available to everyone.  Lots of excuses and promises of change, yet here we are.

Closely linked to diversity is tolerance so chuck that on your list as well.  Social stigma is a wedge.  It is okay that someone has different values from my own.  Different is good, as is respect.

A few things to work on.  You got this 2018.  We are here to help.

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Two Views

Two retailers.

Retailer number one has the “build it and they will come” approach to business.  A conversation with the owner features a lot of reasons why things will not work and why customers are just “takers” out for the best possible price.  Retailer number one is very reluctant to connect with anyone.  Build it and they will come.

Retailer number two has the most expensive prices in town and rarely discounts.  The owner has created a community through a few simple outreach efforts.  All stuff that has been seen countless times, across dozens of industries,  but it’s still outreach.

Stop by retailer number one during the week and you’ll have the place to yourself.  Apparently the “build it and they will come” approach from a decade ago does not seem to connect with many customers anymore.

Over at retailer number two, it is absolutely buzzing.  Customers pay a premium to be part of the scene.  It is the place to meet, the launching point.  It may have been luck or maybe absolute genius, but the result is the same.

Build a community, connect and create something sustainable.  Fail to connect and you some problems.

 

 

 

 

 


The Realtionship

A few months ago I was listening to The Tim Ferris Show.  If you are not familiar with Tim’s podcast, I encourage you to check it out. On this particular day Tim’s guest was Jocko Willink, a retired Navy SEAL, author and in every sense, a guy that gets stuff done.

On the podcast Jocko spoke about the book that he had co-authored with Leif Babin.  Extreme Ownership is a great read.  The book holds a lofty position on the New York Times bestseller list so I am not alone in my opinion on this one.  There are plenty of ah-ha moments in the book, but it’s how the information is conveyed that sets it apart.  No waffle, just straight up and at times confronting.

Jocko recently launched his own podcast.  He is five episodes into it so I am late to the party.  This morning I listened to Episode One of “Jocko Podcast”.  The guy is a powerful story teller.  The content was all real world stuff and much of it quite emotive.

In the podcast Jocko spoke about his SEAL Team and the relationships they had built.  His team would do anything he asked of them.  Anything.  Jocko felt this was not because of the directions he had issued as their commander, but because of the strength of the relationships they had forged.  In return he would do anything for them.  Jocko feels none of this happened because of orders, it was all by choice, to support one another.  The power of the relationship.

Hold that thought and consider our environments at work.  Do we have those sorts of relationships with our teams and the individuals within them?  Would they do whatever it took to acheive an outcome?  By choice or through compliance?  What would we do for them?

We spent a lot of time and energy looking out the window at our customers, external stakeholders, investors, etc.  Maybe we need to invest more in our own house.

Combat, service, life and death will build bonds that we will likely never replicate at the office, but that is not an excuse to let it go.  We don’t need to talk about it, consult and over plan.  We just need to get after it.  Make it a priority to demonstrate our commitment to our people through our attitudes and actions and I suspect many of those metrics we like to track will head in the right direction.  As Jocko says, outcomes require action.

 

 

 

 

 

 


Wanted: High Performing Team

In business the opportunities to improve efficiencies come and go through a slow revolving door.  It seems that not many new opportunities come into the revolving door.  They may go through a make-over and have a slightly different appearance, but the old favorites remain.  Sometimes we can grab these opportunities and do something special and other times they sail by only to be recycled again another time.

The topic of high performing teams has been popular of late.  Firms and their managers have taken two distinct paths in the latest move to build cohesive, highly functional groups.  Path one is about the doing.  Path one involves collaboration, honesty and intent.  This way requires consistent effort and a strong sense of purpose.

However, the key here is ownership.  Without someone driving this change it all goes back into the revolving door.  The elements that allowed a team to slip from the high performing zone did not form overnight.  Fixing things wont happen overnight either.  They wont happen at all if we stand at the revolving grasping at anything we can get.  Flopping around like a freshly caught fish is not the foundation for excellence in anything (unless you strive to be a flopping fish).

Path two in the journey of high performing teams is about hope.  If we talk about it, we hope it might happen.  We have a lot on so we can’t really invest much in this high performing stuff right now, but we agree this is where we want to be.  Path two has nothing to do with negativity.  Companies are resource constrained and who can step away from the headwind of “to-do” long enough to make change stick?

With the best of intentions we hope teams will ascend to the summit of high performance through sheer will.  After all, that’s how Hillary made it up Everest so we know it can be done.  We want to make the climb, but what path should we follow?  It is a big mountain and it’s easy to get lost.

You immediately see the problem with the path of hope is that no one is driving it.  We still have our commitment and we still want something better as individuals and as a team.  Many of us work to the task we see in front of us.  We may not be thinking about the big picture all the time.

If we could fix this ourselves we would have. We really need a leader to move us from hoping to doing.  We need someone to remind us that today’s endeavors are in service of a larger goal.


So what’s in the box?

Despite my protests, the last few long weekends have brought many DIY projects.   Things were cleaned, rooms have been painted, windows repaired, trees were cut down and others planted.  When all of this started a few weeks ago the list was fairly long.  As I have worked through my projects the list has remained daunting with new tasks added at about the same pace that I cross off the others.  The DIY treadmill?

I know I am not alone in my toil.  Familiar faces bond at the local DIY store were we seek advice, supplies and tools we will probably only use once.  We all have our DIY loyalty cards, but we openly weep when we overhear someone quote the trade price.  Regardless of what we buy, our cars are always slightly too small.  You can spot us DIY guys on Saturday mornings, seat wedged ridiculously close to the steering wheel, our peripheral vision impossibly obscured by fence posts, bags of cement and a forest of bargain-bin plants.  The pièce de résistance in all of this must be the box of 250 screws sitting on the front seat when just one will get the job done.  Of course it is not impossible to buy just one screw.

Over hundreds of weekends and an equal number of trips to the DIY store I have amassed a treasure trove of nails, brackets, handles, fasteners and miscellaneous bits of timber, adhesives and putties (the list goes on).  Every project yields extra parts.  Predictably though still mysteriously, even those projects that had no parts to begin with seem to produce left over stuff.  All these extra parts need to live somewhere and so is born the DIYer’s collection.

It was after regular store hours when I found myself lacking one stainless steel screw to repair a gate that was apparently damaged by the Easter Bunny (or so In was told).  In my panic I looked for a DIY store open late.  Who doesn’t fix a gate at 9.45pm on Sunday (Easter Sunday at that)?  None of the DIY stores complied and I sat down to contemplate some other solutions.  I was desperate, really desperate.

As I sunk to the depths of despair over another incomplete project, I was struck with an epiphany.  Could my DIY graveyard yield the missing piece of hardware?  The giant metal bin was bulging with a lifetime of project castoffs.  With the use of a well placed skateboard I was able to position the bin just so.  Calling on what was surely super human strength, I upended the great DIY bin.

It was like Christmas.  Yes I found the stainless steel screw and I fixed the gate.  More importantly I found reminders of the many MacGyver inspired solutions I had come up with over the years.  Experience is a great teacher.  Of course attaching this piece to that would not stand the test of time.  I know that now, but didn’t when I tried it the first time.

What can we learn by revisiting those long forgotten projects?  Are we really learning or are we moving from one project to the next, relying on the same insights and capabilities, but expecting bigger and bigger outcomes?

SDG

 

 

 

 

 


Ropes and Chains

A few weeks ago I decided that it was time to put some extra effort into my fitness (yes, again).  I had been on my bike a bit, but not enough to avoid weekly floggings at the local group rides.  Watching people ride away with relative ease is always a good reality check.

This past week has been filled with work travel, sick kids and other challenges so for the most part my bike has collected dust.  Instead I did a lot of circuit training with all sorts of different bits of equipment.  I scheduled a few sessions around my work travel and connected with various masters of torture/ fitness gurus while on the road.  An interesting and uncomfortable week, but incredible with yet another reality check.

For years I had been to the gym off and on.  The usual stuff did not provide the return on investment I was looking for.  I joked with friends that it was a result of my all-butter diet, but the lack of results did bother me.  I would go to the gym for awhile and then drift away, only to return a month or two later for another dose of gym mania.  No doubt this is a cycle many people know well.

This past week I did not step foot in a gym, but had some incredible sessions.  I fielded many questions as to why I was walking and moving like an old man over that last few days.  I joked that I was an old man but did not admit to the volume of anti-inflammatories required just to get around. I have chopped wood, lifted tractor tyres, pushed cars, thrown some big rocks and only just survived a session with ropes and chains  (not those kinds of ropes and chains).  None of the workouts were very long, but all were very effective.  Apparently this is all called functional fitness, though I doubt I will feel very functional for at least another week.

People talk about game changing innovations all the time, changes to the old way of doing things to deliver a competitive advantage.  Some of my best examples of creativity and innovation have come from the past week.  An axe, some logs, a big rope and a rusty chain all provided an experience I would have never expected.  The thing that made these innovations work so well was the passion of those using them.  The people I met during the week were fiercely committed to what they did.  So much so that I pushed simply because I did not want to let them down.

During the combined five minutes where I was allowed to stop wheezing, I thought about this learning and how it relates to leadership.  In the presence of true innovation and absolute commitment do you also have pure leadership?  Over the past week I was inspired to raise my performance, take some risks and trust the process.  I think that may answer the leadership question.

SDG

 

 

 

 

 


Week Two or Weak Too?

I decided to shoot the lock off of my wallet and buy a new road bike.  I had ridden a lot when I was younger, but had not done much in recent times.  At great expense I updated my riding kit and headed out to rediscover the fitness of years gone by.  A few times a week I did some short rides and when possible I would squeeze in a longer ride over the weekend.

I was pretty pleased with my efforts and thought I was going along okay.  My rides were more about keeping active than really training.  To my thinking, this cycling stuff gave me a license to eat whatever I wanted.  The reality was slightly askew from my perception. The output was just a few percent behind the intake.  You can see where all of this is headed.  Let me just say cycling gear is not always flattering, nor are chocolate croissants.

Two weeks ago I did a group ride with a great bunch of guys.  Great because they kept waiting for me.  The physical discomfort and the psychological damage of being repeatedly dropped from the group made this a humbling experience.  As I said, the guys waiting and were very supportive. No one said anything negative, but I knew what they were thinking.  No one wants to be a scrub.

Upon arriving home I tried to find a problem with my bike that would explain the poor performance.  Every component was scrutinized.  I cleaned and adjusted every moving and non-moving almost wishing for a flaw, anything that would rescue my self esteem.   Sadly everything was working just fine.

The solution was pretty clear. GIGO comes to mind, but that would just show my age.  If I wanted to keep up with these guys I would have to put in some effort.  Two weeks into it and I have taken a few steps in the right direction.  I am on the bike more often and with purpose.  I have also made the necessary (and painful) modifications to my diet.  My expectation is that the floggings from the training group will not stop anytime soon and I am okay with that.  As I improve, so do they and for now I just want (and need) to narrow that gap a little.  Misson #1 is to not get dropped.

So my original question week two or weak too.  Yes I am in week two of my “project” and begrudgingly I have to say yes I am weak too.  Heading out the door now to change that…

 

SDG

 

 

 


The Towel

I was lamenting with a colleague about the seemingly one-way information flow we often encounter.  You will know the feeling as well.  We agonize over every word to ensure the intent is precise.  Misinterpretation has killed many a good person and we will not be on that list.  Heart on sleeve we press send…

Having raised our game changing comms piece from nothing but a pixel on a screen, we await the glowing responses.  Then we wait some more.  The next step in the process usually involves early stage denial.  Surely, such a beautiful piece of work would have elicited a response by now.  Our friends at the help desk assure us the message has been sent.

By now desperation has set in and we revert to asking those around us if they have received our email.  Yes, we have hit rock bottom.  Salt on the wound would be a welcomed alternative to the affirmation that the message was received but a reply would not be forthcoming.

After awhile we do question if the return justifies the effort.  At what point do we throw in the towel?  We have other stuff to do and if no one cares, why should we?  My colleague’s brilliant advice, “Hold on to that towel.”

Lack of response should not limit the enthusiasm of effort.  People do hear us, it just so happens that our words are so amazing they cant possibly reply in kind. No really.

 

SDG